Shipping policy
Processing
Orders are usually processed within 1-3 working days. You'll get an email with tracking as soon as your parcel is on its way.
Delivery times
- UK: typically 5-12 working days from dispatch
- EU and Ireland: typically 10-20 working days
- Rest of the world: typically 10-20 working days
These are estimates, not guarantees. Busy periods, bad weather and customs checks can occasionally add a few days.
Orders may arrive separately
We work with several suppliers, so if you order more than one item, they may arrive in separate parcels on different days. You'll get tracking for each one. You won't pay any extra for this.
Shipping costs
Shipping costs are shown at checkout before you pay.
International orders
Orders delivered outside the UK may be charged import duties, taxes or handling fees by the destination country. These aren't included in our prices and are the responsibility of the recipient.
Tracking and delays
If your tracking hasn't updated for 7 working days, or your order hasn't arrived within the time shown above, email support@homejoyuk.co.uk with your order number and we'll look into it straight away.
Lost or damaged parcels
If your parcel is confirmed lost, or arrives damaged, we'll send a replacement or give you a full refund. See our Returns and Refunds policy for details on damaged items.
Wrong address
Please check your delivery address carefully at checkout. If you spot a mistake, contact us as soon as possible. We can only change an address before your order has been dispatched.
Seasonal order deadlines
Halloween: order by Wednesday 14 October for delivery, Christmas Orders by 14th November
Contact us
Email support@homejoyuk.co.uk and we'll reply within one working day.